Privacy Policy

01Information we collect

We collect information you provide directly and information collected automatically as you use the site:

• —Order and account details — name, email, shipping and billing address, and order history.
• —Payment information — processed securely by our payment provider. We do not store full card numbers on our servers.
• —Communications — messages you send us by email or through our contact page.
• —Usage data — pages visited, device and browser information, and similar analytics collected automatically via cookies and analytics tools.

02How we use your information

We use the information we collect to:

• —Process, fulfill, and ship your orders, and provide customer support.
• —Send order confirmations, shipping updates, and (where you have opted in) marketing emails.
• —Detect, prevent, and address fraud, abuse, and security issues.
• —Understand how the site is used and improve our products and service.

03Cookies and analytics

We use cookies and similar technologies to keep your cart working, remember preferences, and measure site performance. We use third-party analytics and marketing tools (such as product-analytics and email platforms) that may set their own cookies. You can control cookies through your browser settings; disabling them may affect site functionality such as the cart.

04How we share information

We do not sell your personal information. We share it only with service providers who help us operate the business — including our payment processor, shipping carriers, email and analytics platforms, and hosting providers — and only to the extent needed to perform their services. We may also disclose information where required by law or to protect our rights.

05Data retention and security

We retain order and account information for as long as needed to provide our services and to meet legal, accounting, and reporting obligations. We use industry-standard safeguards, including encrypted connections (HTTPS), to protect your information. No method of transmission or storage is completely secure, but we work to protect your data using reasonable measures.

06Your choices and rights

You can unsubscribe from marketing emails at any time using the link in those messages. Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. To make a request, contact us at support@lv8research.io and we will respond in accordance with applicable law.

07Children's privacy

Our site and products are intended for qualified researchers and are not directed to anyone under 21. We do not knowingly collect personal information from minors.

08Changes to this policy

We may update this Privacy Policy from time to time. The current version, with its effective date, is always posted on this page. Material changes will be reflected by updating the date above.